Privacy policy
1. Introduction
Luma Biocentrics Limited ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit or make a purchase from www.lumanmn.com.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Data Controller: Luma Biocentrics Limited 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF Company Number: 16940701 Email: info@lumanmn.com
3. What Information We Collect
We may collect the following personal information from you:
Personal Identification Information:
- Full name
- Email address
- Phone number
- Billing and delivery address
Payment Information:
- Payment card details (processed securely by Shopify Payments — we do not store your card details)
Technical Information:
- IP address
- Browser type and version
- Pages visited on our website
- Time and date of your visit
- Referring website
Order Information:
- Products purchased
- Order history
- Communications with us
4. How We Collect Your Information
We collect information when you:
- Create an account on our website
- Place an order
- Subscribe to our newsletter or email list
- Contact us by email or through our contact form
- Browse our website (via cookies)
- Leave a review or comment
5. How We Use Your Information
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your orders | Contract |
| Sending order confirmations and updates | Contract |
| Responding to your enquiries | Legitimate Interest |
| Sending marketing emails (if you opted in) | Consent |
| Improving our website and services | Legitimate Interest |
| Complying with legal obligations | Legal Obligation |
| Preventing fraud and ensuring security | Legitimate Interest |
6. Marketing Communications
We will only send you marketing emails if you have given us your consent to do so. You can unsubscribe from our marketing emails at any time by:
- Clicking the "Unsubscribe" link at the bottom of any marketing email
- Emailing us at info@lumanmn.com
We will never sell your personal data to third parties for marketing purposes.
7. Sharing Your Information
We may share your personal data with the following trusted third parties:
Shopify Inc — our ecommerce platform provider who hosts our store and processes orders
Payment Processors — such as Shopify Payments, PayPal and Stripe to process your payments securely
Delivery Couriers — to deliver your orders to your address
Email Marketing Platforms — if you have opted in to receive marketing emails
Legal Authorities — if required by law or to protect our legal rights
We do not sell, trade or rent your personal information to any third party.
8. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.
We use the following types of cookies:
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the website to function |
| Analytics Cookies | Help us understand how visitors use our site |
| Marketing Cookies | Used to show you relevant advertisements |
| Preference Cookies | Remember your settings and preferences |
You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.
9. Data Retention
We will only keep your personal data for as long as necessary for the purposes it was collected:
- Order data — kept for 7 years for legal and accounting purposes
- Account data — kept until you delete your account
- Marketing data — kept until you unsubscribe
- Enquiry data — kept for 2 years
10. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
✅ Right to Access — request a copy of the data we hold about you ✅ Right to Rectification— request we correct inaccurate data ✅ Right to Erasure — request we delete your personal data ✅ Right to Restrict Processing — request we limit how we use your data ✅ Right to Data Portability — request your data in a portable format ✅ Right to Object — object to how we process your data ✅ Right to Withdraw Consent — withdraw consent for marketing at any time
To exercise any of these rights please contact us at info@lumanmn.com. We will respond within 30 days.
11. Data Security
We take the security of your personal data seriously. We use the following measures to protect your information:
- SSL encryption on our website (https)
- Secure payment processing through Shopify Payments
- Limited access to personal data within our organisation
- Regular security reviews
12. Third Party Websites
Our website may contain links to third party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
13. Children's Privacy
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have collected data from a minor please contact us immediately at info@lumanmn.com.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically.
15. How to Complain
If you are unhappy with how we have handled your personal data you have the right to complain to the Information Commissioner's Office (ICO):
Website: www.ico.org.uk Phone: 0303 123 1113 Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
16. Contact Us
For any questions about this Privacy Policy please contact us:
Luma Biocentrics Limited 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF Email: info@lumanmn.com Website: www.lumanmn.com Company Number:16940701
This Privacy Policy is governed by the laws of England and Wales and complies with the UK GDPR and Data Protection Act 2018.
Last updated: April 2026