Refund policy
Overview
At Luma Biocentrics Limited, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Your Right to Cancel (UK Law)
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.
To exercise your right to cancel, you must inform us within 14 days of receiving your order by contacting us at:
Email: info@lumanmn.com Website: www.lumanmn.com
Returns Eligibility
To be eligible for a return, your item must meet the following conditions:
✅ Returned within 30 days of delivery ✅ Item is unused and unopened ✅ Item is in its original packaging ✅ Item is in the same condition as when you received it ✅ Proof of purchase is provided
Non-Returnable Items
The following items cannot be returned for health and hygiene reasons:
❌ Opened or used supplement products ❌ Items damaged by the customer ❌ Items returned after 30 days ❌ Gift cards or promotional items
How to Return an Item
Step 1 — Email us at info@lumanmn.com with:
- Your order number
- Reason for return
- Photo of the item if damaged or faulty
Step 2 — We will respond within 2 business days with return instructions
Step 3 — Send the item back to our returns address which we will provide
Step 4 — Once received and inspected we will process your refund
Refunds
Once we receive and inspect your returned item we will notify you by email. If your return is approved:
- Your refund will be processed within 5-7 business days
- Refund will be returned to your original payment method
- You will receive a confirmation email when your refund is issued
Late or Missing Refunds
If you have not received your refund after 7 business days please:
- Check your bank account again
- Contact your bank or card provider as processing times vary
- If you still have not received it contact us at info@lumanmn.com
Damaged or Faulty Items
If you receive a damaged or faulty item please contact us immediately at info@lumanmn.com with:
- Your order number
- Description of the damage or fault
- Clear photos of the item
We will offer you a full refund or replacement at no extra cost. You will not be required to return damaged or faulty items in most cases.
Return Shipping Costs
| Reason for Return | Who Pays Shipping |
|---|---|
| Changed your mind | Customer pays |
| Damaged or faulty item | Luma Biocentrics Limited pays |
| Wrong item sent | Luma Biocentrics Limited pays |
Exchanges
We do not offer direct exchanges. If you would like a different product please return your original item for a refund and place a new order.
Contact Us
If you have any questions about our Return and Refund Policy please contact us:
Email: info@lumanmn.com Website: www.lumanmn.com Registered Office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF Company Number: 16940701
This policy is governed by the laws of England and Wales and complies with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Last updated: April 2026