Terms of service
1. Introduction
These Terms of Service ("Terms") govern your use of the website www.lumanmn.com and any purchases made through it. By accessing our website or placing an order you agree to be bound by these Terms.
Please read these Terms carefully before using our website. If you do not agree with any part of these Terms please do not use our website.
2. About Us
This website is operated by:
Luma Biocentrics Limited 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF Company Number: 16940701 Email: info@lumanmn.com
3. Using Our Website
By using our website you confirm that:
✅ You are at least 18 years of age ✅ You are legally capable of entering into a binding contract ✅ You will use our website only for lawful purposes ✅ All information you provide to us is accurate and truthful ✅ You will not misuse or attempt to harm our website in any way
4. Our Products
4.1 Product Description
We make every effort to ensure our product descriptions, images and prices are accurate. However we do not guarantee that all information is completely error free.
4.2 Supplement Disclaimer
All products sold on lumanmn.com are food supplements only. They are:
- Not intended to diagnose, treat, cure or prevent any disease
- Not a substitute for a balanced diet and healthy lifestyle
- Not intended for use by persons under 18 years of age
- Not recommended during pregnancy or breastfeeding without medical advice
Always consult a qualified healthcare professional before taking any supplement especially if you have a medical condition or take prescription medication.
4.3 Product Availability
We reserve the right to:
- Withdraw any product from sale at any time
- Limit the quantity of products purchased
- Discontinue any product without notice
5. Ordering and Contract
5.1 Placing an Order
When you place an order on our website you are making an offer to purchase our products. Your order is not confirmed until you receive an order confirmation email from us.
5.2 Order Acceptance
We reserve the right to refuse or cancel any order at our discretion including if:
- A product is out of stock
- There is an error in the product description or price
- We suspect fraudulent activity
- Payment is declined
5.3 Order Confirmation
Once your order is confirmed you will receive:
- An order confirmation email with your order details
- A shipping confirmation email with your tracking information
6. Pricing and Payment
6.1 Prices
All prices on our website are displayed in British Pounds (£) GBP and include VAT where applicable. We reserve the right to change prices at any time without notice.
6.2 Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- PayPal
- Shopify Pay
- Apple Pay
- Google Pay
6.3 Payment Security
All payments are processed securely through Shopify Payments. We do not store your payment card details on our systems.
6.4 Failed Payments
If your payment fails we will notify you by email. Your order will not be processed until full payment is received.
7. Delivery
7.1 Delivery Areas
We currently deliver to addresses within the United Kingdom. International delivery may be available — please contact us at info@lumanmn.com for more information.
7.2 Delivery Times
We aim to dispatch all orders within 1-3 business days. Estimated delivery times are:
| Delivery Method | Estimated Time |
|---|---|
| Standard Delivery | 3-5 business days |
| Express Delivery | 1-2 business days |
Delivery times are estimates only and we cannot guarantee exact delivery dates.
7.3 Delivery Issues
If your order has not arrived within the expected timeframe please contact us at info@lumanmn.com and we will investigate with our courier.
8. Returns and Refunds
Our full Return and Refund Policy is available at www.lumanmn.com and is incorporated into these Terms by reference.
In summary:
- You have the right to cancel your order within 14 days of receipt under the Consumer Contracts Regulations 2013
- Items must be unused and unopened to be eligible for return
- Refunds will be processed within 5-7 business days
9. Intellectual Property
All content on this website including but not limited to:
- Text and blog posts
- Images and graphics
- Logos and branding
- Product descriptions
are the intellectual property of Luma Biocentrics Limited and are protected by UK and international copyright law. You may not copy, reproduce, distribute or use any content without our written permission.
10. Limitation of Liability
To the fullest extent permitted by law Luma Biocentrics Limited shall not be liable for:
- Any indirect or consequential loss arising from use of our website or products
- Any loss of profits, revenue or data
- Any damage caused by viruses or harmful material obtained through our website
- Any inaccuracies in product descriptions or information
Our total liability to you shall not exceed the amount you paid for your order.
11. User Conduct
You agree not to:
❌ Use our website for any unlawful purpose ❌ Submit false or misleading information ❌ Attempt to gain unauthorised access to our systems ❌ Post offensive, harmful or inappropriate content ❌ Violate any applicable laws or regulations ❌ Infringe the intellectual property rights of Luma Biocentrics Limited
We reserve the right to suspend or terminate your account if you violate these Terms.
12. Third Party Links
Our website may contain links to third party websites. These links are provided for your convenience only. Luma Biocentrics Limited is not responsible for the content, accuracy or privacy practices of any third party websites.
13. Privacy
Your use of our website is also governed by our Privacy Policy which is available at www.lumanmn.com and is incorporated into these Terms by reference.
14. Changes to These Terms
We reserve the right to update these Terms at any time. Any changes will be posted on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the new Terms.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Severability
If any provision of these Terms is found to be unlawful or unenforceable it shall be removed without affecting the validity of the remaining provisions.
17. Contact Us
If you have any questions about these Terms of Service please contact us:
Luma Biocentrics Limited 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF Email: info@lumanmn.com Website: www.lumanmn.com Company Number:16940701
These Terms of Service are governed by the laws of England and Wales and comply with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
Last updated: April 2026